General Terms of Business

of PlastSolutions GmbH

1. Scope of application
‍Contracts formed between PlastSolutions GmbH (‘PS’) and counterparties (‘Customers’) to regulate the training services offered by PS are governed by the following General Terms of Business in the version valid at the time of booking.

2. Registrations
‍Anmeldungen der Kunden sind verbindlich. Der Vertrag über die Schulungsteilnahme kommt mit Zugang der Anmeldebestätigung von PS beim Kunden zustande. PS kann die Anmeldebestätigung in einem Zeitraum von 14 Tagen erklären. Geht dem Kunden keine Anmeldebestätigung oder erst nach Ablauf von 14 Tagen zu, so gilt der Vertrag als nicht geschlossen.

3. Rücktritt
The Customer may withdraw from the contract in text form at any time. PS must receive the declaration of withdrawal by post, fax, or email.

  • The Customer may withdraw from the contract in text form at any time. PS must receive the declaration of withdrawal by post, fax, or email.
  • If the Customer notifies us of the withdrawal one month or more before the event date, the Customer will not be required to pay the price.
  • If the Customer notifies us of the withdrawal between one month and the 10th day before the event date, the price will be reduced to 70%.
  • If we receive the cancellation later than that, the full price will be charged.

Whether a declaration is received on time or not always depends on the first day of the event.

If the Customer books services in connection with our training events (hotel accommodation, train tickets, airline tickets, etc.), the Customer shall be responsible for cancelling those services.

The Customer shall not rebook an agreed training participation on another date or as an alternative training.

4. Replacing participants and speakers
The Customer may replace any registered participant at any time before the event begins. Likewise, PS may replace the speakers for a training event at any time; information in the training program is nonbinding. PS shall provide a suitable speaker.

5. Cancellation
PS may cancel the event

  • by the 5th day before the event date if the minimum number of participants is not reached,
  • before or on the event date for important reasons for which PS is not responsible (if the speaker is ill or has an accident, for example), or
  • before or on the event date in the event of force majeure (which includes without limitation a statutory restriction or hindrance of the event performance due to a pandemic).

If PS cancels the event, all payments made will be refunded. Alternatively, the Customer may rebook for another date.

6. Right of modification
PS may make minor changes to the training event’s content, organisation or both (training content, timeframe, breaks, etc.) before or during the event, provided this does not significantly impair the content or configuration of the training.

7. Travel services
The training price does not include travel services or overnight accommodations.

8. Work equipment
‍The training materials (presentations, scripts, etc.) are protected by copyright. They may not be duplicated, disseminated, or publicly reproduced without PS’s consent. This also applies to excerpts from the training materials. Making private image, sound, or video recordings of the training events is forbidden.

9. Scope of Services
‍The training price covers participation in the training and the training materials. If face-to-face events last the entire day, the price also covers periodic conference drinks and snacks during the breaks, although participants are not entitled to them.

10. Prices
‍The prices indicated are net prices plus applicable statutory VAT. Payments are due with no deductions when the Customer receives the invoice.

11. Certificate of participation
‍Participants who attend an entire training event will receive a certificate of participation.

12. Technical requirements for digital events
‍Participants in digital training must meet the following minimum technical requirements:

  • PC, Mac, tablet, or smartphone with internet access (broadband/DSL, mobile LTE),
  • speakers or headphones
  • Microsoft Teams app

13. Liability
PS shall be liable for damage within the scope of statutory provisions only in accordance with the following provisions:

  • Unrestricted liability for damage (1) arising from injury to life, limb, or health, or (2) based on our intent or gross negligence or that of our statutory representatives or vicarious agents, or (3) based on fraudulently concealed defects.
  • Liability for compensating for damage that is foreseeable and typical of the type of contract entered into based on a slightly negligent breach of material contract obligations committed by PS, its statutory representatives, or its vicarious agents. Material contract obligations are those whose fulfilment enables the proper execution of the contract in the first place and on whose compliance the counterparty is entitled to consistently rely.
  • Liability is limited to no more than 10,000 euros per incident of damage in all other slightly negligent breaches of duty.
  • Other claims for damages asserted by the Customer are excluded. The regulations of the German Product Liability Act (Produkthaftungsgesetz, ProdHaftG) remain unaffected.
  • If PS cancels an event, it is not required to be liable for anything except refunding payments already made, unless damage has arisen from injury to life, limb, or health or PS breaches an obligation intentionally or with gross negligence. This also applies to expenditures the Customer wastes on travel services such as hotel rooms, airline tickets, or train tickets.
  • PS is not liable for the training content and the training materials being correct or up to date unless damage arises from injury to life, limb, or health or PS breaches an obligation intentionally or with gross negligence. This also applies to expenditures the Customer wastes on travel services such as hotel rooms, airline tickets, or train tickets.
  • These regulations also apply to the benefit of PS’s statutory representatives and vicarious agents if claims are asserted directly against them.

14. Online platform for out-of-court dispute resolution; Reference to § 36 of the German Act on Resolving Customer Disputes (Verbraucherstreitbeilegungsgesetz, VSBG)
‍We refer consumers to the platform for online dispute resolution (ODR platform) for the European Commission, accessible at the following link: https://webgate.ec.europa.eu/odr. We will not participate in any dispute resolution procedures before a consumer arbitration board.

‍